Refund Policy

Last updated: October 10, 2026

Ringkasan (Bahasa Indonesia): Lisensi software sekali bayar (MacTools dan lisensi permanen lainnya) bisa di-refund penuh dalam 14 hari sejak pembelian, tanpa pertanyaan. Langganan (MacTools Pro, Voltrus MES, OEE, Broker, Remote, Voltrus Factory) bisa dibatalkan kapan saja dan tetap aktif sampai akhir periode yang sudah dibayar; tidak ada refund untuk sisa periode, kecuali diwajibkan oleh hukum. Pembayaran kartu diproses oleh Polar; pembayaran transfer bank dan QRIS dikembalikan ke rekening pembayar. Hubungi [email protected] atau WhatsApp +62 896-8083-9591.

One-time software: 14 days, no questions

If you bought a one-time license (any MacTools app, the MacTools Any 2 or Everything bundle, or another Voltrus perpetual license) and it is not right for you, ask for a refund within 14 days of purchase and you get the full amount back. You do not need to give a reason. When the refund is issued, the license key is deactivated.

Apps bought through the Mac App Store are refunded by Apple under Apple's own policy: request it at reportaproblem.apple.com.

Subscriptions: cancel anytime

MacTools Pro and the hosted services (Voltrus MES, OEE, Broker, Remote and Voltrus Factory) can be cancelled at any time in the Voltrus Console or by contacting us. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.

We do not refund or credit partially used periods or unused prepaid balance (for example a Broker QRIS top-up), except where the law requires it. If a service fails badly on our side, talk to us: we handle those cases individually.

Hardware rental, onboarding, and other services sold on a quote follow the terms in that quote.

How to request a refund

Email [email protected] or message us on WhatsApp at +62 896-8083-9591 with the purchase email and the order number or receipt. We reply within two business days.

How refunds are paid

Card (via Polar). Card payments are processed by Polar, the merchant of record for those orders. Refunds go back to the original card through Polar, including any sales tax or VAT Polar charged. Banks usually take 5 to 10 business days to show the credit.
Bank transfer or QRIS (Rupiah). We refund to an Indonesian bank account in the payer's name within 14 business days of approving the refund.

Please contact us before opening a chargeback: it is faster for you, and a chargeback suspends the license or service while the bank reviews it.

Tax invoices (faktur pajak)

PT Joyo Digitama Solusi is a VAT-registered business (PKP). For Rupiah payments by bank transfer or QRIS we issue a faktur pajak on request. If we refund an order for which a faktur pajak was issued, we handle the correction (return or cancellation of the faktur) under the tax office's rules, and the PPN is refunded with the order.

For card orders, Polar is the seller of record and issues the receipt or invoice, so no Indonesian faktur pajak is issued for those orders. If your company needs a faktur pajak, choose bank transfer or QRIS, or ask us for an invoice before you buy.

This policy is part of our Terms of Service.