How is this different from TeamViewer or AnyDesk?
TeamViewer gives remote graphical control of a PC on the OT network and routes your traffic through a third party. Voltrus Remote gives the engineer a network route to the PLC subnet only, no graphical access to operator PCs, no third-party control plane, no inbound ports. You run the control plane yourself.
Do I need to open any ports on the customer's firewall?
No. The gateway makes an outbound connection to the control plane. That is the only direction. If UDP is blocked, traffic falls back to the DERP relay over outbound TCP/443, the same port used for HTTPS, which most firewalls already permit.
Can the engineer see the whole plant network?
No. The gateway advertises only the specific PLC subnet you configure (e.g. 192.168.10.0/24), and the default-deny ACL limits the engineer to exactly that. The wider corporate LAN is never reachable through the tunnel.
Does it work with TIA Portal / GX Works / SoMachine?
Yes. The engineer gets a route to the PLC subnet, so the native engineering tool connects to the PLC at its local IP (S7 on TCP/102, Modbus on TCP/502), exactly as if the laptop were on the LAN. No screen-sharing latency.
Where does the WireGuard private key live?
On the gateway device only. The Headscale control plane stores the public key, never the private key. Crypto is the audited Noise/WireGuard implementation in the official tailscale client: Voltrus Remote drives it, it does not reimplement it.
When can I use it?
The reach-PLC MVP works today and early-access pilots run free for the first 3 months. After the pilot, pricing is $5 per gateway per month, or $49 per month for up to 25 gateways on the Integrator plan. Request a slot and the team sets up your first site with you.